Ongoing Website Support and Maintenance
When your website “Goes Live” it starts to represent your brand and benefit your ROI; it’s your Number 1 Marketing tool that’s instantly accessible to customers 24*7, 365 days a year. Keeping it up-to-date and relevant is crucial to increasing your website traffic, converting visitors to customers and staying high in the Search Engine rankings, so new customers find you. Our no-nonsense, speedy response Website Maintenance Agreement will help your website do just that, for under 25p a day.
Completing your website isn’t the end of the line in our relationship! RKJOnline is always available to offer advice and support to clients. Plus we pro-actively communicate with our clients to share information they may find useful; whether it’s news of a super, free marketing tool we’ve discovered or our Top Ten tips to using Social Media to your best advantage.
Maintenance Agreement
Taking care of all your web support
requirements & needs, quickly and inexpensively
Once your website is up & running, keeping it updated and fresh is essential. This will encourage visitors to return to your site and ensure you portray a professional image at all times. Fresh content is also crucial if your aim is to perform well in Search Engine rankings like Google.
Having out-of-date information on your site or links to other websites that are no longer valid will give the wrong impression of your professional standards and you’ll lose those visitors in a flash. Keeping the site up to date will help maximise its potential as one of your key methods of advertising, marketing your products and services and attracting new customers.
It’s important to us that we offer a holistic approach for all our services as well as excellent customer service. By taking one of our maintenance agreements we’ll keep in touch with each other and be able to help you through your business’s journey forward.
Why would you change what’s already on the website?
It could depend on your business:
- If you have product lists, these will change over time;
- If you specify prices online, these may increase or decrease
- If you are doing electronic commerce (selling online), your stock may change and with it your images of that stock
- Got a Sale coming? – you’ll want your customers to know
- Got some Latest News you just have to share?
- Contact information changed?
- Social Media status changed – need a “like button”, a link to your Twitter account, a “LinkedIn” logo?
But in general you may want to change, update or maintain:
- Copy – the words on the website; this is how you communicate to people you want to buy from you, so it has to be current and relevant. Google puts a huge emphasis on fresh, relevant content, to help you rank high in its search engine (for lots more info, go to our SEO page)
- Images – these underline your brand and you cannot afford for these to be out of date or irrelevant plus they should be descriptive with clear titles
- Links – there is nothing worse than a visitor clicking a link on a website and that link not working. Visitors don’t wait around to get another “page not found” message. We’ll check all links quarterly and we’ll repair or remove any new internal or external links required
- Colour, font etc. If you decide that your corporate colours need to change then that will need to be reflected on your website
We offer a simple and inexpensive maintenance agreement which will enable you to keep your
eye on what you do best – your own business – and enable us to keep your website up to date.
- Quick response to all your queries (our aim is to respond within an hour 9am – 5pm Monday to Friday and within 24 hours at the weekend)
- 1 hour support period per month i.e. up to 1 hour per month making changes to your website and providing specific support by phone
- Quarterly functionality health check – we’ll check for and repair broken links, test contact forms, maintain image and graphics functionality (e.g. title, loading time), ensure Social Media Share facilities work correctly, etc.
Our excellent value maintenance agreement costs from as little as 25p per day! This will guarantee you priority over other clients who do not have a maintenance agreement with us. It also guarantees that – if we do need to charge you for extra time above that 1 hour per month, this will be at a 50% discount on our normal hourly rate.
You can start the monthly maintenance agreement at any time after your website is completed.
Contact us on 01928 759676 now to find out more about this extremely competitive arrangement!
Advice, Support and After-Care
“Your After-Care Service is 2nd to none”; that is a quote we
receive from so many of our clients and we are proud of it!
At RKJOnline we like to think we have helped you in some way with the first steps to a successful, flourishing business that we know is your passion! So, once your website “goes live” we don’t just sever ties with you, we work hard at maintaining great relationships with our clients and we are genuinely interested in the success of their businesses. So, you’ll have questions and queries over time and we’ll always be here to answer them for you. Our clients get to know us well – we are a family firm and the majority of our clients turn into “friends of the family” – and we don’t like to let friends down if they need us!
RKJOnline Web Design in Cheshire has a wealth of general IT experience and knowledge that we have gained over time. We find our clients come to us first with all sorts of IT and technical related questions, before they’ll try someone else – WHY? Because of the Trust we build up with them. They know we’ll give them an honest, helpful answer and if we can’t help, we probably know someone who can!
Regular and Ad Hoc Advice
We provide regular internet marketing advice, hints & tips etc via our
facebook and
twitter links and also via
email. We will also be launching a regular
monthly newsletter around November 2011, full of useful information. We respond as quickly as we can to
our clients’ ad hoc queries whether they be website or general IT related. We’ll always encourage you
to try us first, we’ll always make time for you and we’ll always be pleased to hear from you!
